recent highlights

Innovation with AI

• Currently leading UX for a product integration - including implementing AI-driven cloud cost summary recommendations and reporting. This has resulted in positive customer feedback and an increase in usability.

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Designed a Lightweight Feedback Framework

•  Created an internal design process for user testing including a workshop, training, resources, and best practices to enable designers to quickly and easily conduct research for their projects.

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Lean UX & Building Efficient Teams

• Initiated an effective lean UX process, implementing Scrum and enabling small design teams to scale across many agile development teams. Certified with NN/g for UX Management, specializing in UX Roadmaps and Building Highly Efficient UX Teams

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Persona Development

• Developed a set of product personas, working with internal stakeholders and customers through workshops, surveys, and analysis.